Exchange / Returns Policy

If you are not satisfied with any item you have purchased from our store, simply return the item and the order receipt (or a copy). Please insure any return shipments as we cannot be responsible for lost or damaged return shipments. Circle the item description and price paid on the receipt form. Please indicate in writing if you are requesting a refund and/or an exchange.

Example: “Returning Small – Replace with same item/color in Large.”

Returns and exchanges must be made within 30 days of your package receipt and the items must be in new (saleable) condition, with hang-tags and care-tags still attached. Exceptions apply to select items where warranties cover periods exceeding 30 days. Clothing that has been worn/used will be accepted only for reason of manufacturer defect. Under garments such as briefs, boxers, under shorts and underpants may not be returned for size exchange or refunds; due to hygienic reasons, these items cannot be resold.

Use this mailing address for all exchanges / returns:

The Triathlete Store
Exchange / Returns Dept.
14041 Midland Road
Poway CA 92064-3959
Phone: (216) 849 - 5468

REFUNDS: At our discretion, refunds will be issued either via a U.S. business check or a credit on your credit card statement. Either way, we refund quickly. A 10% restocking fee applies to all returned (non-exchange) items.

EXCHANGES: If you are returning an item or items for exchange, it is in your best interest to email us at CustomerService@TheTriathleteStore.com beforehand, indicating your Order #, the item or items you wish to exchange (Include relevant style/color/size information). This will allow us to more speedily process your exchange. To be clear, contacting us via emailing or by any other method prior to a return or exchange is not required, but may help us process your request more quickly.

If you want to exchange one or more items for reasons other than a manufacturing defect, (Examples: Size, Color and/or you found something else you’d rather have), the restocking fee noted above does not apply, so long as we have a replacement item in-stock, or can get one for you that meets your needs. We just ask you to cover the cost of re-shipping. You can do this by sending us a check for $5.95 to cover regular shipping. If we do not receive this check with your exchange request, a $7.00 service charge will be assessed and billed to your credit card on file. In such circumstances, we suggest saving yourself $1.95 and mailing in your check.

NON-U.S. CUSTOMERS WITH RETURNS/EXCHANGES: Email us at CustomerService@TheTriathleteStore.com and explain what it is you wish to do. We will work with you as best we can to reasonably accommodate you.